Delivery and pick-up rates are quoted as a round trip fee. Delivery and pick-up rates are based on the time and location of your event. There is a minimum amount that must be met(Depending on your location) before delivery charges are applied.
"Deliveries are done in a 6 hrs window timeframe ". Timed delivery is also available for an additional fee, arrangements for this must be made in advance. Our normal delivery and pick-up times are Monday through Saturday, any time between 7:00 AM-5:00 PM.
Please have the designated space ready as our crew will not move any personal items.
SIGNATURE IS REQUIRED AT TIME OF DELIVERY; NO EXCEPTIONS
Waiting Time
We recommend that the client is available onsite upon delivery to verify and sign for equipment; If we are forced to wait more than 30 minutes, a labor charge of $50.00 will be assessed per hour/per truck to your bill
If the client is not present or reachable at the time of arrival and we are forced to come back at a later time an additional delivery fee will be applied.
Inside Delivery
Standard delivery includes product drop-off at the central location on site AT STREET LEVEL (maximum of 75 Feet walking distance).
If the client wants Enchanted Rental's staff to take products
inside facilities that become difficult, such as on the 2nd floor, basement, elevator, or stairs there may be an inside delivery charge, This fee will be determined during your delivery.
"Delivery fee is NOT or does NOT include SET UP".
Set up & Tear Down
Set up or break down service is available at a reasonable cost if arranged in advance. The charge to set up our items is $.75 per table and $.50 per chair. The charge to tear down your items is $1.00 per table and $.75 per chair(minimum $20.00 fee)
No charge for pop-up canopies, dance floors, or stages.
If product delivery or pick up requires our crew to pick up after 7 pm, there will be an after-hour fee assessed.
China
All China, silver, glassware, hollowware, and bowls should be rinsed food-free and repackaged in the same containers as delivered. A 35% fee will be assessed if returned dirty.
Items will be delivered folded and stacked and must be folded and stacked by the customer in the same manner when awaiting pick up in order to avoid additional charges.
Linens & Table Skirting
MUST BE DRY and free of food and debris. Linens or skirts that have been torn or permanently damaged by stains, burns or candle wax, markers, ink, or any type of glue and glitter will be billed to Renter at full replacement cost
Rental Period
All rates quoted are based on a 24 hour rental period per item; however, we allow extra time for the customer to pick up/drop off at our location. We prefer to deliver the day before your event and pick up the day after.
Self Pick-Up Requirements
A minimum security deposit, a copy of a credit card, and an ID are required for self-pick-ups. A full deposit will be refunded when rented equipment is returned; replacement fees will be applied for missing or broken items.
Loss or Damage
The customer will be charged for breakage or loss at the replacement cost of the item, Responsibility for equipment remains with the customer from delivery until return. Please be sure equipment is secured when not in use and protected from the weather.
Cancellation Policy
Cancellation 24 hours prior event- 100% charge of the full rental reservation
Cancellations up to 48 hrs before your delivery day at no charge.
100% charge for special order items.
Enchanted Rentals reserves the right to charge full rental fees.
Refunds
All rented fees are final, If for any reason the equipment was not used; Enchanted rentals does not authorize any refunds once the equipment has been delivered or left our store; current time and fees are running unless the equipment is not working properly.
We test and make sure equipment is working properly before leaving the warehouse; YOU must notify us the same instance you find out; notifying the delivery team upon pickup will result in a full price rental fee.
Payment Policy
It's critical that the contact person has payment ready for the driver at the time of delivery. Drivers are required to collect final payment at the time of delivery unless you've made prior arrangements to charge a credit card the previous business day.
NO delivery of equipment will take place until payment is made in full. Failure to make payment could result in delays and/or event cancellation fee
Event Confirmation
We generally contact you within 1-2 days of your event to confirm final payment, a method of payment, and coordinate delivery times, etc. All reservations require confirmation and coordination of delivery.
If you are unavailable at the time of the call, we will leave a message. If we cannot reach you and/or you do not call back before the day of your event, we cannot guarantee delivery.
Equipment Availability
Enchanted Rentals processes all reservation requests on a first come first serve basis. Receipt of a quote does NOT guarantee equipment availability.
Online quotes will need to be confirmed before the items are reserved. We require a credit card on file and a signed contract to hold and book your reservation request.
All equipment is rented as is with no guarantee
Customer agrees to assume the risk of, and hold Enchanted Rentals harmless for any property damage or personal injuries, including damage or injuries attributable to the negligence of the Enchanted Rentals and or his employees.
This agreement is not a contract of sale. Title to the goods is and shall remain in Enchanted Rentals.
Customer grants to Enchanted Rentals the right and privilege to enter upon the premises. Customer agrees to assume the risk of, and hold Enchanted Rentals harmless for, property damage and personal injuries caused by the employees entering and leaving equipment in agreed designated area.
Customer agrees to pay full balance amount and service fees charges, even if customer refuses to sign at time of delivery. No refunds will be given and customer will be charged any additional fees Enchanted Rentals desires.
Customer agrees that all equipment and items rented, have no guarantee in brand, condition, style, color, or likeness.
Customer is responsible for the loading and unloading goods. If Enchanted Rental’s employees assist in loading or unloading the goods, Customer agrees to assume the risk of, and hold Enchanted Rentals harmless for any property damage or personal injuries, including damage or injuries attributable to the negligence of the Enchanted Rentals and or his employees.
Delivery and pick up will be at Enchanted Rental’s convenience. (b) Delivery and pick up will be to ground level only – additional charges will apply for delivery or pick up if up or down stairs. (c) Delivery must be made to and equipment kept in a sheltered location protected from the elements. (d) Chairs and tables will be delivered stacked and/or bagged. Customer must ensure they are similarly stacked and bagged ready for pick up. There is an additional charge for set up and tear down. Dinnerware must be returned clean
Special orders and same-day cancellations are subject to a 100% cancellation charge.
Customer agrees to indemnify and reimburse Enchanted Rentals for all liabilities to Enchanted Rentals, his agent or third parties, arising out of the use of the goods or a breach of this contract by Customer, including those arising from Enchanted Rental’s negligence